> ## Documentation Index > Fetch the complete documentation index at: https://docs.noxpay.io/llms.txt > Use this file to discover all available pages before exploring further. # Statuses > All status and substatus values for every transaction type. ## Crossramp Checkout Flow: `static_entry` → `pre_kyc` → `valida_id_netrin_v2` → `depositpix_v2` → `swap_transfer_v2` → `success` | Status | Substatus | Meaning | | ---------- | -------------------------------- | ----------------------------------------------------- | | Created | Collecting Amount | Customer is entering the payment amount | | Created | Quote Ready | Rate displayed; awaiting customer confirmation | | Created | Quote Accepted | Customer confirmed the quote | | Created | Collecting Identity | Collecting customer CPF or CNPJ | | Created | Confirming Identity | Customer confirming their document | | Pending | KYC Step Up Pending | Transaction requires additional identity verification | | Pending | Pending KYC Validation | Identity check in progress | | Pending | Manual Review | Identity flagged for manual review | | Pending | Awaiting Payment | PIX QR code generated; waiting for payment | | Processing | PIX Deposit Completed | PIX payment received; conversion in progress | | Processing | Swap Fiat → Crypto | Funds being converted to crypto | | Success | Success | Transaction fully completed | | Failed | Error on PIX Deposit | Error during PIX payment processing | | Failed | Swap Fiat → Crypto Failed | Error during BRL→crypto conversion | | Failed | KYC Step Up Denied | Identity check failed | | Expired | PIX Deposit Expired | QR code TTL exceeded; customer did not pay | | Cancelled | PIX Deposit Divergent Titularity | PIX sender's CPF does not match the pre-KYC document | | Cancelled | Quote Expired | Session expired before payment was initiated | | Cancelled | Quote Error | Could not generate a quote | *** ## Conversions Flow: `quote_otc` → `rfq_swap` → `settlement_rfq`. Conversions report a `component` + `state` pair rather than the `status` / `substatus` object used by other resources — see [Get Conversion](/noxpay-docs-v2/api-reference/conversions/get) for the full breakdown. | Component | State | Meaning | | ---------------- | ------------ | ------------------------------------------------------------- | | `quote_otc` | `QUOTE` | Quote active; awaiting acceptance | | `quote_otc` | `DONE` | Accepted; balance validated, trade locked, delivery scheduled | | `quote_otc` | `EXPIRED` | Rate expired; renewed automatically — review before accepting | | `quote_otc` | `DEPRECATED` | Renewal window closed; create a new conversion | | `quote_otc` | `ERROR` | Insufficient balance, limit exceeded, or invalid currency | | `rfq_swap` | `INITIAL` | Recording ledger entries (transient) | | `rfq_swap` | `DONE` | Ledger entries recorded; amount held as a receivable | | `rfq_swap` | `ERROR` | Failed to record — ops notified | | `settlement_rfq` | `AWAITING` | Waiting for the settlement window | | `settlement_rfq` | `DONE` | Delivery complete; funds moved to available balance | | `settlement_rfq` | `ERROR` | Delivery failed; funds held safely — ops notified | *** ## Onramp Templates: `onramp` and `onramp_instant`. Flow (`onramp`): `quote` → `depositpix` → `valida_id_netrin` → `swap_transfer` → `success` Flow (`onramp_instant`): `quote` → `depositpix` → `valida_id_netrin` → `swap_transfer` → `saque_cripto_fireblocks_to_merchant` → `success` | Status | Substatus | Template | Meaning | | --------------- | -------------------------------- | ---------------- | -------------------------------------------------------------------------- | | Created | Quote Available | all | Rate presented to customer | | Created | Quote Accepted | all | Customer accepted the quote | | Pending | Awaiting PIX Deposit | all | QR code generated; waiting for payment | | Pending | KYC Step Up Pending | all | Additional identity check required | | Pending | Pending KYC Validation | all | Identity check in progress | | Pending | Manual Review | all | Identity flagged for manual review | | Pending | KYC Step Up Approved | all | Identity verified; continuing | | Processing | PIX Deposit Completed | all | PIX received; conversion in progress | | Processing | Swap Fiat → Crypto | all | BRL→crypto conversion in progress | | Processing | Crypto Withdrawal Processing | `onramp_instant` | Sending crypto to destination wallet | | Success | Crypto Withdrawal Completed | `onramp_instant` | Crypto delivered to wallet | | Success | Success | `onramp` | Transaction fully completed | | Partial Success | Crypto Withdrawal Error | `onramp_instant` | On-chain delivery failed after conversion; crypto credited to your balance | | Failed | Error on Pix Deposit | all | Error during PIX payment | | Failed | Swap Fiat → Crypto Failed | all | Error during BRL→crypto conversion | | Failed | KYC Step Up Denied | all | Identity check failed | | Expired | PIX Deposit Expired | all | QR code expired | | Expired | KYC Step Up Expired | all | Identity validation session expired | | Cancelled | PIX Deposit Divergent Titularity | all | PIX sender's CPF does not match the pre-KYC document | | Cancelled | Quote Error | all | Failed to generate a quote | | Cancelled | Quote Expired | all | Quote TTL exceeded | *** ## Offramp Templates: `offramp` and `offramp_instant`. Flow (`offramp`): `quote` → `kyc` → `transfer_swap` → `withdrawpix` → `success` Flow (`offramp_instant`): `quote` → `kyc` → `deposit_crypto_fireblocks_to_merchant` → `transfer_swap` → `withdrawpix` → `success` | Status | Substatus | Template | Meaning | | --------------- | ----------------------------------- | ----------------- | -------------------------------------------- | | Created | Quote Available | all | Rate presented | | Created | Quote Accepted | all | Customer accepted the quote | | Created | Collecting Identity | all | Collecting payee CPF or CNPJ | | Created | Identity Received | all | KYC document received | | Pending | Awaiting Crypto Deposit | `offramp_instant` | Waiting for payer to deposit crypto | | Processing | Crypto Deposit Completed | `offramp_instant` | On-chain deposit confirmed | | Processing | Swap Crypto → Fiat | all | Crypto→BRL conversion in progress | | Processing | PIX Withdrawal Processing | all | BRL payout being sent to the payee's PIX key | | Partial Success | PIX Withdrawal Completed | all | PIX payout confirmed by the payment network | | Success | Success | all | Transaction fully completed | | Failed | Swap Crypto → Fiat Failed | all | Error during crypto→BRL conversion | | Failed | Error on PIX Withdrawal | all | PIX payout failed | | Failed | KYC Step Up Denied | all | Identity check failed | | Cancelled | Crypto Deposit Expired | `offramp_instant` | Payer did not deposit crypto in time | | Cancelled | Crypto Deposit Cancelled | `offramp_instant` | Crypto deposit error | | Cancelled | PIX Withdrawal Divergent Titularity | all | Payout rejected — titularity mismatch | | Cancelled | Quote Error | all | Failed to generate a quote | | Cancelled | Quote Expired | all | Quote TTL exceeded | *** ## Withdrawal Flow: `saque_cripto_fireblocks_to_merchant_dash` → `success_withdrawl_dash` | Status | Substatus | Meaning | | ---------- | -------------------------------------------- | -------------------------------------------------- | | Created | Crypto Balance Withdrawal Pending Acceptance | Awaiting acceptance of the withdrawal request | | Pending | Crypto Balance Withdrawal Queued | Queued for policy approval | | Processing | Crypto Balance Withdrawal Processing | Transfer submitted; awaiting on-chain confirmation | | Success | Withdrawal Completed | Transaction fully completed | | Failed | Crypto Balance Withdrawal Error | Error during transfer; balance reverted | | Failed | Crypto Balance Withdrawal Failed | Transfer failed on-chain; balance reverted | | Cancelled | Crypto Balance Withdrawal Cancelled | Withdrawal cancelled; balance unaffected |